Contact Us

Please read the following regarding round updates, how to change your address, modifying/canceling/combining an order, and missing packages. If your question cannot be answered here please send us a message below. We will respond within three business days (Business days are Monday - Thursday 8am - 4pm CST). Please make sure to check Spam/Promo for replies. 


If you are writing in regards to the status of an order please remember preorders take 8-14 weeks after the round CLOSES to arrive to the host. Please check the pinned post in the Oh So Pretty Custom Fabric Facebook Group page on shipping updates. 

The best way to determine which Round you ordered from is to look at your invoice or look at the date you ordered and find the coordinating round in the "Round Updates" post in the featured section of our Facebook Group Page or the "Round Updates" tab on our website.

Address change- please take the following steps:
**Please note that once a label is printed we are unable to modify it and it will ship to the address on the label**
1. Login to your account and select any UNFULFILLED order you need the address changed. Click on "Update Shipping Address" and edit address to correct shipping address.  
2. Repeat this procedure for any unfulfilled order that needs an address change. 
3. Make sure that main address located on account screen matches address needed for future orders. You can edit this address by selecting "View Addresses" and then selecting "Edit" under the shown address. Please make sure only one address shows in this section.

Modifying/Canceling/Combining orders

We are unable to modify, cancel, or combine orders. 

Missing packages
USPS-Some packages will scan as delivered when they have not yet been delivered. Do not panic. This happened frequently. The package will likely be delivered in the next few days. Please contact us again if you have not received your package after 2 weeks from shipping. Also tracking can sometimes show an order is still in preshipment even though it has been picked up by USPS. When a label is created the package leaves OSP headquarters within 1-2 business days. USPS is no longer scanning at every stop and in some cases the tracking will still show it is in pre-shipment up until it is delivered. 

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